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By the end of this course, learners will be able to:

• Understand how the CQC inspection and rating process works

• Identify what distinguishes “Outstanding” from “Good” under the CQC framework

• Apply the Key Questions and Quality Statements practically

• Prepare documentation, evidence, and staff for inspection

• Embed person-centred, innovative, and effective care practices

• Create a culture of continuous improvement and reflective practice

• Demonstrate strong leadership, governance, and accountability

• Confidently approach inspection days and show the service at its best