Support, pricing, access
Find answers before you raise a ticket.
Scan the most common learner, pricing, organisation, and support questions in one place.
Best for
11
Questions
4
Topics
Browse by topic
Still need help?
Account or access issue
Use support if you need help with login, onboarding, or account access.
Organisation or rollout question
Book a demo if you want a walkthrough for teams, reporting, or rollout planning.
Getting started
Helpful answers for individual learners exploring ACSTRA for the first time.
What is ACSTRA?+
ACSTRA is an online training platform designed for healthcare learners, care providers, and compliance teams. It combines self-serve course purchasing, learner progress tracking, certificates, and organisation reporting in one place.
Can I buy training as an individual learner?+
Yes. Individual learners can purchase role-based bundles and access their courses, certificates, and renewal information through their learner dashboard.
Do courses include certificates?+
Yes. Courses and bundles can issue certificates on completion, with validity periods and renewal tracking where relevant.
Businesses and organisations
Answers for care homes, groups, and managers comparing organisation plans.
What do business plans include?+
Business plans include learner access, manager allocation, staff assignment tools, training matrix views, completion tracking, certificate access for managers, and compliance-friendly reporting.
Can managers assign bundles to teams?+
Yes. Organisations can assign courses and bundles to individual staff members or groups, then monitor completion and overdue training from the organisation area.
Do you support evidence exports for inspections?+
Yes. The platform structure includes organisation-level evidence export, certificate records, and audit-friendly training history suitable for inspections and internal audits.
Payments and pricing
Common questions about checkout, promo codes, and plan types.
What payment options are available?+
ACSTRA is structured to support Stripe checkout for individual purchases and business plan payments. Organisation sales conversations can also be handled through the demo and enquiry flows.
Can I use promo codes or discounts?+
Yes. Promo codes can be applied during checkout and tracked through orders and payments for reporting purposes.
What is the difference between individual and business pricing?+
Individual pricing is for direct learner purchases of role-based bundles. Business pricing is seat-based and designed for organisations that need admin oversight, reporting, and manager access.
Support and account help
Practical help for login, access, and onboarding issues.
What if I forget my password?+
You can use the forgot password flow to request a reset email and regain access to your account.
How do I request a demo or speak to support?+
Use the demo page for organisation walkthroughs, the contact page for support enquiries, or the general enquiry page if you need help choosing the right plan.