Course detail
Auditing and Quality Assurance in Care
This management awareness course explains how adult social care providers in England can use auditing and quality assurance to understand whether services are safe, effective, person-centred, compliant and improving. It covers Regulation 17, CQC governance expectations, audit planning, standards and sampling, evidence triangulation, people’s experience, risk grading, action planning, re-audit, dashboards and provider oversight. It is designed for managers and others responsible for service quality, governance or compliance in care homes, domiciliary care, supported living and other CQC-regulated adult social care services.
Topics
31
Duration
1.8h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. INTRODUCTION: WHAT AUDITING AND QUALITY ASSURANCE MEAN
2. LEGAL AND REGULATORY FRAMEWORK
3. REGULATION 17: GOOD GOVERNANCE IN PRACTICE
4. GOVERNANCE, COMPLIANCE, ASSURANCE, AUDIT AND IMPROVEMENT
5. THE AUDIT CYCLE
6. BUILDING A RISK-BASED AUDIT PROGRAMME
7. SETTING STANDARDS, CRITERIA AND AUDIT QUESTIONS
8. SAMPLING AND CHOOSING RECORDS OR CASES
9. EVIDENCE TRIANGULATION
10. PEOPLE’S EXPERIENCE AND CO-PRODUCTION
11. CARE PLANNING AND CARE-RECORD AUDITS
12. MEDICINES AUDITS
13. SAFEGUARDING, INCIDENTS AND DUTY OF CANDOUR AUDITS
14. STAFFING, RECRUITMENT, TRAINING AND COMPETENCY AUDITS
15. PREMISES, EQUIPMENT, HEALTH AND SAFETY AND IPC AUDITS
16. COMPLAINTS, CONCERNS AND FEEDBACK AS QUALITY EVIDENCE
17. CARE-HOME QUALITY ASSURANCE
18. DOMICILIARY-CARE QUALITY ASSURANCE
19. SUPPORTED-LIVING QUALITY ASSURANCE
20. DATA QUALITY, DIGITAL SYSTEMS AND CONFIDENTIALITY
21. ANALYSING FINDINGS AND GRADING RISK
22. ROOT-CAUSE ANALYSIS AND IDENTIFYING SYSTEMIC ISSUES
23. ACTION PLANS AND ACCOUNTABILITY
24. RE-AUDIT AND CLOSING THE QUALITY LOOP
25. DASHBOARDS, KPIs, TRENDS AND BENCHMARKING
26. PROVIDER OVERSIGHT AND MULTI-SITE GOVERNANCE
27. CQC READINESS AND PRESENTING EVIDENCE
28. PRACTICAL MANAGEMENT SCENARIOS
29. KEY LEARNING POINTS
REFERENCES AND FURTHER READING
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
