Course detail
Communication Skills and Accessible Information in Care
This theory-based awareness course develops practical communication skills for adult health and social care. It explains person-centred communication, accessible information, reasonable adjustments, the Accessible Information Standard, communication support, professional boundaries, confidentiality, consent, documentation and escalation. It is designed for staff working in care homes, domiciliary care, supported living and other CQC-regulated adult social care services.
Topics
36
Duration
2.1h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. Introduction: communication is part of care
2. Legal, regulatory and professional framework
3. Person-centred communication and individual preference
4. The Accessible Information Standard in 2026
5. The six AIS stages: identify, record, flag, share, meet and review
6. Communication needs assessment and care planning
7. Reasonable adjustments under the Equality Act
8. Verbal communication: clarity, tone and pace
9. Non-verbal communication and body language
10. Active listening and showing understanding
11. Checking understanding: chunk-and-check and teach-back
12. Written information, Easy Read and plain English
13. Digital communication and accessible technology
14. Hearing loss, deafness and British Sign Language
15. Visual impairment and deafblind communication
16. Learning disability and communication support
17. Autism and communication differences
18. Dementia and cognitive impairment
19. Aphasia and communication after stroke or brain injury
20. Speech, language and swallowing difficulties: role boundaries
21. People who do not speak English as a first language
22. Interpreters, translators and family members
23. Communication, consent and mental capacity
24. Advocacy, supporters and involving others
25. Communication during distress, anxiety, pain or behaviour change
26. Trauma-informed and culturally sensitive communication
27. Professional boundaries, confidentiality and information sharing
28. Documentation, handover and the Reasonable Adjustment Digital Flag
29. Complaints, concerns and safeguarding communication
30. Care homes: communication in communal services
31. Domiciliary care: communication during home visits
32. Supported living: communication, tenancy and independence
33. Practical scenarios
34. Key learning points
References and further reading
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
