Course detail
Effective Care Team Leadership
A practical management awareness course for leaders of care homes, domiciliary care and supported living services in England. Learners examine the behaviours and systems behind effective care team leadership: person-centred culture, delegation, supervision, staffing, communication, workforce inclusion, managing conflict, supporting wellbeing, safeguarding, quality assurance and leading improvement. Throughout, the course distinguishes binding legal and CQC requirements from recognised sector guidance and the employer’s own procedures.
Topics
26
Duration
1.6h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. What effective care leadership means
2. The Registered Manager’s role and accountability
3. Law, CQC standards and recognised guidance
4. Values, vision and shared direction
5. Compassionate and inclusive leadership
6. Emotional intelligence and self-awareness
7. Communication and active listening
8. Safe handovers and multidisciplinary coordination
9. Delegation, accountability and scope of practice
10. Supervision, appraisal and coaching
11. Training, competence and professional development
12. Rostering, skill mix and safe staffing
13. Psychological safety and speaking up
14. Managing performance and constructive feedback
15. Handling conflict, grievances and bullying
16. Staff wellbeing and work-related stress
17. Creating an inclusive and respectful workplace
18. Person-centred leadership and co-production
19. Safeguarding culture and professional boundaries
20. Quality assurance, learning and governance
21. Leading through change and improvement
22. Working across care settings and partners
23. Managing incidents, complaints and difficult decisions
24. Leadership reflection, succession and resilience
25. Course summary and leadership action plan
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
