Course detail
Good Governance and Regulation 17
This awareness course gives adult social care staff and managers a practical understanding of good governance and Regulation 17. It explains how effective governance systems help providers monitor quality and safety, identify and control risk, maintain reliable records, use feedback and performance information, demonstrate accountability, learn from incidents and complaints, and sustain improvement.
Topics
27
Duration
1.6h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course Description
1. What Good Governance Means
2. Regulation 17: The Legal Requirements
3. Governance Across the Fundamental Standards
4. Roles, Responsibilities and Accountability
5. Quality Assurance and Audit
6. Risk Management and Risk Registers
7. Records and Documentation
8. Information Governance, Data Quality and Security
9. Using Performance Information and Key Indicators
10. People’s Experience, Feedback and Involvement
11. Complaints, Concerns and Compliments as Governance Intelligence
12. Incidents, Near Misses and Organisational Learning
13. Safeguarding Oversight
14. Staffing, Recruitment, Training and Competence
15. Policies, Procedures and Controlled Documents
16. Governance Meetings and Effective Minutes
17. Action Plans and Closing the Improvement Loop
18. Speaking Up, Whistleblowing and Openness
19. Duty of Candour and Transparent Governance
20. Business Continuity and Organisational Resilience
21. External Alerts, Recommendations and Regulatory Duties
22. Regulation 17 and the CQC Well-led Assessment
23. Common Governance Failures
24. Practical Governance Scenarios
25. Good Practice Summary
References and Further Reading
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
