Course detail
Managing Medication Errors
This management awareness course explains how adult social care providers should prevent, identify, respond to, report, investigate and learn from medication errors. It covers immediate safety, clinical escalation, medication incident recording, duty of candour, safeguarding, CQC notifications, controlled drugs, adverse drug reactions, Yellow Card reporting, staff competence, fair-blame investigation, governance, trend analysis and service improvement across care homes, domiciliary care, supported living and other CQC-regulated adult social care services.
Topics
28
Duration
1.7h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. INTRODUCTION: WHY MEDICATION ERRORS MATTER
2. LEGAL AND REGULATORY FRAMEWORK
3. WHAT COUNTS AS A MEDICATION ERROR?
4. NEAR MISSES, ADVERSE DRUG REACTIONS AND OTHER MEDICINES CONCERNS
5. COMMON CAUSES AND HUMAN FACTORS
6. IMMEDIATE RESPONSE: PROTECT THE PERSON FIRST
7. OBTAINING CLINICAL ADVICE AND EMERGENCY HELP
8. RECORDING THE INCIDENT AND PRESERVING AN ACCURATE MEDICINES RECORD
9. INFORMING THE PERSON, FAMILY OR REPRESENTATIVE
10. DUTY OF CANDOUR AND OPENNESS
11. SAFEGUARDING AND MEDICATION INCIDENTS
12. CQC STATUTORY NOTIFICATIONS
13. CONTROLLED DRUGS, LOSS, THEFT AND DIVERSION
14. YELLOW CARD REPORTING AND DEFECTIVE MEDICINES
15. INVESTIGATION: ESTABLISHING WHAT HAPPENED
16. FAIR-BLAME CULTURE AND STAFF SUPPORT
17. ROOT CAUSES, CONTRIBUTORY FACTORS AND SYSTEM LEARNING
18. TRAINING, SUPERVISION AND COMPETENCY AFTER AN ERROR
19. MAR AND EMAR GOVERNANCE
20. HIGH-RISK, TIME-CRITICAL AND PRN MEDICINES
21. CARE HOMES: INCIDENT-MANAGEMENT CONSIDERATIONS
22. DOMICILIARY CARE: INCIDENT-MANAGEMENT CONSIDERATIONS
23. SUPPORTED LIVING: INCIDENT-MANAGEMENT CONSIDERATIONS
24. AUDITING, TRENDS AND ACTION PLANS
25. PRACTICAL SCENARIOS
26. KEY LEARNING POINTS
REFERENCES AND FURTHER READING
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
