Course detail
Managing Poor Performance and Disciplinary Procedures
A practical Registered Manager course covering fair capability management, misconduct investigations, disciplinary hearings, appeals, staff support, equality, safeguarding and CQC accountability across adult social care in England. It distinguishes statutory employment and regulatory duties from Acas guidance and local procedures.
Topics
28
Duration
1.7h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. What poor performance means
2. Capability versus misconduct
3. Legal rights and the Acas Code
4. CQC accountability and care quality
5. Recognising early warning signs
6. Initial risk assessment and immediate safeguards
7. Fair fact-finding and impartiality
8. Informal performance conversations
9. Setting fair measurable standards
10. Performance improvement plans
11. Training, supervision and competence
12. Disability, health and reasonable adjustments
13. Attendance, lateness and work-related stress
14. Managing misconduct and serious concerns
15. Safeguarding allegations against workers
16. Investigation meetings and evidence
17. Formal disciplinary hearing
18. Warnings and proportionate outcomes
19. Suspension and alternatives
20. Appeals and procedural fairness
21. Dismissal and specialist advice
22. Agency workers and contractors
23. DBS, professional regulators and reporting
24. Documentation, confidentiality and UK GDPR
25. Prevention and learning from performance cases
26. Care-setting scenarios and management action plan
27. Course summary and management checklist
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
