Course detail
Reportable incidents, investigation and prevention
This substantial theory-based course supports Registered Managers and senior leaders to recognise incidents, protect people immediately, decide which external reporting duties apply, conduct fair and proportionate investigations, and demonstrate that lessons improve care. It applies to care homes, domiciliary care and supported living in England, with practical differences explained throughout.
Topics
27
Duration
1.6h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course Description
1. Understanding incidents and near misses
2. The Registered Manager’s accountability
3. Legal and regulatory framework
4. Immediate response and preserving safety
5. A multi-route notification decision
6. CQC notifications: deaths and serious injuries
7. Other CQC-notifiable events
8. Adult safeguarding and the Care Act
9. RIDDOR: understanding work-relatedness
10. RIDDOR: workers, timing and records
11. Duty of candour
12. Consent, capacity and person-centred engagement
13. Gathering and protecting evidence
14. Planning an impartial investigation
15. Interviewing and staff wellbeing
16. Root cause and contributory factors
17. Corrective and preventive action plans
18. Checking effectiveness and closing incidents
19. Records, governance and data protection
20. Learning from trends and near misses
21. Care home incident scenario
22. Domiciliary care incident scenario
23. Supported living incident scenario
24. Escalation and multi-agency coordination
25. Management assurance and inspection readiness
26. Course summary and key learning points
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
