Course detail
Team development, communication and retention
This theory-based learning programme supports Registered Managers to build stronger, safer care teams through structured development, effective communication and evidence-led retention planning. It explains relevant employment and CQC responsibilities, offers practical approaches across care homes, domiciliary care and supported living, and shows how workforce decisions affect people’s experience of care.
Topics
27
Duration
1.6h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course description
1. The manager’s role in team development
2. Legal and regulatory responsibilities
3. CQC expectations of effective leadership
4. Understanding team roles and accountability
5. Recruitment as the beginning of retention
6. Induction and the first 90 days
7. Learning needs and individual development
8. Supervision, appraisal and coaching
9. Effective everyday communication
10. Handover and continuity across shifts
11. Listening, feedback and psychological safety
12. Constructive feedback and difficult conversations
13. Conflict resolution and team relationships
14. Inclusive leadership and reasonable adjustments
15. Managing workload, fatigue and wellbeing
16. Fair rotas, flexibility and predictable work
17. Recognition, motivation and meaningful work
18. Career pathways and succession planning
19. Retention data and early warning indicators
20. Retention conversations and exit learning
21. Leading mixed and dispersed teams
22. Co-production with people who receive care
23. Managing change and team uncertainty
24. Escalation, safeguarding and speaking up
25. Action planning, audit and continuous improvement
26. Course summary and manager’s implementation checklist
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
