Course detail
Workplace Culture and Well-Led Services
This management awareness course examines how workplace culture is created, experienced, measured and improved in adult social care. It links everyday leadership behaviours with CQC Well-led expectations, governance, staff support, equality, speaking up, learning and improvement, and the quality of people’s care and support.
Topics
31
Duration
1.8h
Quiz pass mark
100%
Course structure
Learning path
Topics are completed in order before the final assessment unlocks.
Course Description
1. Understanding Workplace Culture
2. Why Culture Matters to Care Quality
3. Legal and Regulatory Framework
4. Understanding the CQC Well-led Key Question
5. Shared Direction and Culture
6. Capable, Compassionate and Inclusive Leaders
7. Freedom to Speak Up
8. Workforce Equality, Diversity and Inclusion
9. Governance, Management and Sustainability
10. Partnerships and Communities
11. Learning, Improvement and Innovation
12. Leadership at Every Level
13. Values, Behaviours and Role Modelling
14. Psychological Safety, Trust and Openness
15. Supervision, Support and Workforce Wellbeing
16. Equality, Reasonable Adjustments and Fairness
17. Speaking Up, Whistleblowing and Protected Disclosures
18. Bullying, Incivility, Conflict and Poor Culture
19. Recruitment, Induction and Retention
20. Accountability, Performance and Constructive Challenge
21. Learning from Incidents, Complaints and Feedback
22. People Who Use Services and Culture
23. Culture in Care Homes
24. Culture in Domiciliary Care
25. Culture in Supported Living
26. Measuring and Auditing Workplace Culture
27. Culture Improvement Planning
28. Practical Management Scenarios
29. Key Learning Points
References and Further Reading
Final quiz
Final step20 questions and 100% required to pass and receive the certificate.
