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CQC Registered Manager & Leadership Compliance

Comprehensive CQC management and compliance training bundle for Registered Managers, Deputy Managers, Care Coordinators, Team Leaders and aspiring managers.

Courses

19

Learning time

31.5h

Audience

CQC Registered Managers, Deputy Managers, Care Coordinators, Team Leaders, Future Managers.

19 shown / 19 total

CourseDurationLessonsQuizAction

Preparing for a CQC Assessment

This CPD awareness course provides adult social care staff, managers and provider leaders in England with a practical understanding of how to prepare for a Care Quality Commission (CQC) assessment. It explains the current assessment approach, the five key questions, quality statements, evidence categories, annual Provider Information Return (PIR), planned and responsive assessments, on-site activity, staff and leadership interviews, people’s experience, record review, ratings, factual accuracy and continuous improvement.

Duration1.8h

Lessons32

Quiz20 questions

Registered Manager Responsibilities

This awareness course provides a practical overview of the responsibilities of a registered manager in adult social care. It is suitable across care homes, domiciliary care, supported living and other CQC-regulated adult social care services. It explains registration responsibilities, the Fundamental Standards, person-centred care, safeguarding, safe care and treatment, medicines, staffing, governance, complaints, duty of candour, notifications, quality assurance, record keeping, leadership, CQC assessment and service-specific management responsibilities.

Duration1.5h

Lessons27

Quiz20 questions

CQC Fundamental Standards

This awareness course gives adult social care staff and managers in England a practical understanding of the CQC fundamental standards and the related regulatory duties that support them. It explains what each standard requires, how it appears in everyday care, what evidence a provider should be able to demonstrate, and how failures can lead to regulatory action.

Duration1.6h

Lessons29

Quiz20 questions

Good Governance and Regulation 17

This awareness course gives adult social care staff and managers a practical understanding of good governance and Regulation 17. It explains how effective governance systems help providers monitor quality and safety, identify and control risk, maintain reliable records, use feedback and performance information, demonstrate accountability, learn from incidents and complaints, and sustain improvement.

Duration1.6h

Lessons29

Quiz20 questions

Safe Recruitment and Recruitment Compliance

This management awareness course explains how adult social care providers in England can recruit safely, lawfully and consistently. It covers Regulation 19 and Schedule 3 requirements, DBS eligibility and barred-list checks, right-to-work checks, employment history and references, qualifications and professional registration, equality and reasonable adjustments, overseas checks, agency and temporary workers, decision-making where information raises concern, recruitment records, onboarding, probation and governance. It is designed for managers and others with recruitment or assurance responsibilities in CQC-regulated services.

Duration1.7h

Lessons31

Quiz20 questions

Supervision and Appraisal in Adult Social Care

This management awareness course provides a practical, England-specific framework for planning, delivering, recording and quality-assuring supervision and appraisal in adult social care. It explains the regulatory purpose of supervision and appraisal, how they support safe and person-centred care, how managers can use them to monitor competence and wellbeing, and how concerns, learning needs and agreed actions should be followed through. The course is suitable for care homes, domiciliary care, supported living and other CQC-regulated adult social care services.

Duration1.7h

Lessons31

Quiz20 questions

Staff Competency Assessment

This management awareness course explains how adult social care providers in England can design, carry out, record and quality-assure staff competency assessments. It focuses on the difference between training attendance and demonstrated competence, how managers select appropriate evidence, how assessors make defensible judgements, and how services respond when competence is not yet demonstrated or has deteriorated. The course is relevant to care homes, domiciliary care, supported living and other CQC-regulated adult social care services.

Duration1.7h

Lessons31

Quiz20 questions

Managing Medication Errors

This management awareness course explains how adult social care providers should prevent, identify, respond to, report, investigate and learn from medication errors. It covers immediate safety, clinical escalation, medication incident recording, duty of candour, safeguarding, CQC notifications, controlled drugs, adverse drug reactions, Yellow Card reporting, staff competence, fair-blame investigation, governance, trend analysis and service improvement across care homes, domiciliary care, supported living and other CQC-regulated adult social care services.

Duration1.7h

Lessons31

Quiz20 questions

Managing Complaints and Duty of Candour

This management awareness course explains how adult social care providers should receive, investigate, respond to and learn from complaints, and how complaint handling interacts with the statutory duty of candour. It is designed around current CQC requirements for England and focuses on practical management responsibilities, accessible complaint systems, fair investigations, communication, safeguarding, regulatory escalation, remedies and organisational learning.

Duration1.9h

Lessons34

Quiz20 questions

Safeguarding Investigations for Managers

This management awareness course explains how managers in adult social care should respond to safeguarding concerns, support and participate in safeguarding enquiries, conduct appropriate provider investigations, preserve evidence, work with local authorities and police, protect adults from further harm, manage allegations involving staff, and ensure learning, governance and regulatory compliance. It is suitable for care homes, domiciliary care, supported living and other CQC-regulated adult social care services in England.

Duration1.8h

Lessons33

Quiz20 questions

Auditing and Quality Assurance in Care

This management awareness course explains how adult social care providers in England can use auditing and quality assurance to understand whether services are safe, effective, person-centred, compliant and improving. It covers Regulation 17, CQC governance expectations, audit planning, standards and sampling, evidence triangulation, people’s experience, risk grading, action planning, re-audit, dashboards and provider oversight. It is designed for managers and others responsible for service quality, governance or compliance in care homes, domiciliary care, supported living and other CQC-regulated adult social care services.

Duration1.8h

Lessons33

Quiz20 questions

Business Continuity and Emergency Planning

This management awareness course explains how adult social care providers in England can prepare for, respond to and recover from emergencies and service disruption while maintaining safe, person-centred care. It covers business continuity planning, emergency leadership, critical services, staffing, utilities, severe weather, fire and premises loss, infection outbreaks, cyber incidents, medicines and supplies, provider failure, CQC notifications, partnership working, testing and recovery. It is designed for managers and others with operational, governance or emergency-planning responsibilities in care homes, domiciliary care, supported living and other CQC-regulated adult social care services.

Duration1.9h

Lessons35

Quiz20 questions

Notifications to CQC

This management awareness course explains the statutory notification duties that apply to CQC-registered adult social care providers in England. It focuses on how registered providers, registered managers and delegated senior staff identify notifiable events and changes, decide the correct notification route and timescale, submit accurate information, protect personal data, maintain evidence of submission and use notification trends as part of governance and service improvement.

Duration1.9h

Lessons34

Quiz20 questions

Workplace Culture and Well-Led Services

This management awareness course examines how workplace culture is created, experienced, measured and improved in adult social care. It links everyday leadership behaviours with CQC Well-led expectations, governance, staff support, equality, speaking up, learning and improvement, and the quality of people’s care and support.

Duration1.8h

Lessons33

Quiz20 questions

Delegation and Accountability

This management awareness course explains how delegation and accountability should operate in adult social care. It covers routine management delegation, delegated healthcare activities, professional accountability, competence, supervision, consent, risk management, documentation, escalation and governance. It is designed to help managers create safe systems in which people understand who may delegate, what may be delegated, what cannot safely be delegated, and who remains accountable for decisions and outcomes.

Duration1.8h

Lessons32

Quiz20 questions

Care Planning, Risk Assessment and Record Keeping

This awareness course provides a structured introduction to care planning, risk assessment and record keeping for staff working in adult social care in England. It explains how to develop person-centred plans, balance safety with choice and independence, identify and manage risks, document care accurately, review changing needs and use records to support continuity, accountability and service improvement.

Duration1.1h

Lessons19

Quiz20 questions

Duty of Candour, Incident Reporting and Learning

This course provides a structured introduction to the statutory duty of candour, incident and near-miss reporting, safeguarding and regulatory notifications, proportionate review, and organisational learning in adult social care in England. It focuses on the practical actions expected from care workers, senior staff, managers and providers when an incident occurs.

Duration1.3h

Lessons23

Quiz20 questions

Positive Behaviour Support and Behaviours of Distress

This course provides a structured introduction to Positive Behaviour Support (PBS) and the safe, person-centred response to behaviours of distress in adult social care in England. It explains why behaviour should be understood in context, how unmet need and environmental factors can contribute to distress, how functional assessment supports better care, and how proactive, preventative strategies can improve quality of life and reduce restrictive practice.

Duration1.4h

Lessons25

Quiz20 questions

Person-Centred Care, Dignity and Respect

This CPD-level course provides health and social care staff in England with a practical understanding of person-centred care, dignity and respect. It explains how care must be planned and delivered around the person, their assessed needs, preferences, values, culture, rights, choices and goals. The course is designed for adult social care and private healthcare settings, including care homes, domiciliary care, supported living, rehabilitation services and services supporting people with complex or long-term needs. It links day-to-day practice with current regulatory expectations, including CQC Regulation 9, Regulation 10, Regulation 11, Regulation 17 and the wider principles of safe, effective, caring, responsive and well-led care.

Duration1.4h

Lessons24

Quiz15 questions

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